10 LMS Features to Improve Extended Enterprise Training Outcomes

Extended enterprise training, the umbrella category over both partner and customer training, can bolster business relationships and improve brand reputation. Customers have become more reliant and expectant of self-service models that enable them to access information and resources on their own, especially in light of digital transformation over the last handful of years.

McKinsey reported that, in 2020, the adoption of digital products accelerated by seven years. Not only are consumers looking to digitalize their organizations, but they are also using digital, self-service models to do so. One critical effect was this: customer experience (or CX) is rated as the second most important buying factor, winning out over price and brand.

Delivering a positive digital experience to customers and partners is an essential part of sales and client retention. By providing digital experiences that support your customers’ and partners’ journeys, you can bolster the relationship, extend the reach of your brand, and upsell customers when they require new services or products.

Extended enterprise training is the best way to engage customers and partners beyond the sale and build long-term relationships that cultivate trust and brand loyalty. Additionally, digital training for customers and partners meets their need for self-service models by providing them with essential information about your products or services.

Read on to learn how an LMS can improve extended enterprise training outcomes.

What is extended enterprise training?

Extended enterprise training is created by a company to serve its customers and partners. Much of extended enterprise learning focuses on the company’s products or services to ensure that customers get the greatest value out of their investment. Extended enterprise training can also include courses that are relevant to the product but not about the product. For example, a company that sells commercial cleaning tools could provide customers with training around cleaning best practices or updates to industry standards.

Benefits of extended enterprise training

Extended enterprise training is impactful both for the companies who provide it and for the customers and partners who participate in such programs. First and foremost, the primary benefit of extended enterprise training is that it helps customers and partners get the most value out of the products they have purchased. This goal—to ensure the maximum value from your customers’ investments—should be the foundation of any extended enterprise training program.

Second, extended enterprise training benefits companies because it connects them to their network of partners and customers. Through training, brands can engage with customers beyond the sale and even find new ways to upsell their existing client base. Building a strong relationship with partners and customers is essential for brands looking to grow. Extended enterprise training is a good first step in the right direction.

How to implement extended enterprise training

Successfully implementing an extended enterprise training program within an organization requires two elements: a clear strategy and strong training technology.

Your strategy will largely depend on your company’s products and services, but it’s critical to think about the ways that you can serve your learners with relevant and effective courses.

To train a wide network of partners and customers, companies need an integrated training platform that allows learners to engage with courses, receive personalized recommendations, and train at their own pace. A digital LMS platform serves this purpose and is a central system through which companies can train partners, customers, and employees too.

Extended enterprise LMS features

A digital LMS platform is the best tool for extended enterprise learning because it provides a positive digital experience for the learner and ensures that training adds value to customer and partner relationships.

ExpertusONE is the top extended enterprise LMS and has 10 key features that support extended enterprise training and make learning more engaging. Through these features, companies can engage with partners in a meaningful way while also gathering essential information about learner engagement with training resources.

Here are the best LMS features for extended enterprise learning:

Create interactive courses with an LMS rapid-authoring tool.

To add value to your customers’ and partners’ experience, make training courses interesting. The ExpertusONE rapid-authoring tool, Interaction Studio, enables training managers to add interactive elements to course content. Polls, quizzes, videos, and audio clips can be added to individual lessons to increase knowledge retention.

Enable personalized recommendations through an AI-enabled LMS.

The ExpertusONE LMS personalizes the learning experience through the power of AI, which provides individuals with course recommendations tailored to their learning needs. Based on their job title, previous courses completed, and interests, the learner will be served with a course plan that’s relevant to their role.

Automate reminders and notifications.

Help your partners and customers stay on track with automated course reminders and notifications. For organizations that require multiple compliance courses throughout the year, automatic notifications ensure that compliance standards are met across the enterprise organization.

Manage all training content from a central hub.

Instead of sending your learners scrambling to download documents, open tabs to watch videos, or use external apps to complete a course, an LMS platform manages all training content from a central hub. The ExpertusONE LMS offers a Digital Content Player that streamlines the learning experience so learners can stay focused and complete training efficiently.

Conduct live meetings on the LMS.

Improve the customer experience by providing virtual, face-to-face meetings alongside digital training courses. With the ExpertusONE LMS, live meetings can take place within the training platform so that managers can meet with customers or partners for one-on-one training sessions or to answer questions.

Assign clear, concrete training goals using the Skills Checklist feature.

Training won’t be a valuable experience for your customers and partners if it’s not tied to a specific goal. The ExpertusONE LMS offers a Skills Checklist tool (also called the Observation Checklist) to help learners determine necessary skills and build clear training pathways.

Draw critical training insights from training data.

Increase the impact of your extended enterprise training program by tracking and reporting critical training insights that reveal learning patterns. With an LMS platform, companies can understand which courses their customers and partners continue to take and which classes they struggle with. From this information, companies can build more effective extended enterprise learning.

Connect learning and sales through the Salesforce LMS integration.

A Salesforce LMS integration can connect learning to sales and boost ROI on the investment in extended enterprise training. With ExpertusONE’s Salesforce LMS app, companies can equip their sales teams to be more effective—as informed by the training data mentioned above—and win more customer loyalty.

Train anytime, anywhere on an LMS with a mobile app.

Make extended enterprise training available to learners no matter where they are located. With the ExpertusONE LMS mobile app, learners can engage in training no matter where they’re located. For large, extended partner and customer networks, training accessibility is essential for boating engagement.

Drive training sales with an LMS e-commerce tool.

Increase training sales and offer the best training experiences for your learners with the ExpertusONE LMS e-commerce tool, which allows learners to peruse new courses, add them to their carts, and get started with learning rapidly.

The best-extended enterprise LMS

The ExpertusONE LMS is the best-extended enterprise LMS on the market because of its learner-centric design. Companies can cater to their partners’ and customers’ needs by delivering learning content that is interesting, engaging, and tailored. With a digital LMS, companies can extend the reach of their brands, stay connected with their partners and customers, and deliver positive digital experiences.

Interested in using the ExpertusONE LMS for your extended enterprise training? Contact us for a free demo.