How ExpertusONE Solves the Top 3 Healthcare Training Problems
Whether you’re reading this from the mobile device on a plane five miles above the ocean or from your VPN-connected laptop in your home office, we’re living the future of work, and the organizations that jump at the opportunity to adapt to the labor force’s constantly evolving expectations will be the ones to thrive in a digital-first world.
The healthcare industry is not exempt from this mandate. In fact, as it faces an increasing cross-industry skills gap and an overwhelming shortage of talent, healthcare organizations should be the ones setting the digitalization standard. When lives are on the line, training is a high-stakes part of the equation—it directly relates to patient safety and health—on top of being a legally required compliance process for every healthcare organization. A well-trained workforce also fosters trust with patients. Consider how you react to a doctor who can quickly have their team respond to your refill request in a patient portal, versus a team whose online presence is patchwork and slow to reply, or worse, radio silent.
However, healthcare organizations are struggling to embrace digitalization and enable their teams through digital training.
The three compliance training problems that healthcare organizations face.
1. The healthcare industry is highly regulated.
Healthcare organizations must provide specific training with many differing requirements under strict regulations. On top of that, when training is not completed following regulations, organizations can be fined, and/or work must stop.
2. Training is an ongoing, recurring, and time-consuming task.
If not managed properly, any organization can fall out of compliance when certifications lapse. Because compliance training is a part of a healthcare worker’s everyday life, training needs to be efficient and streamlined. Workers’ ability to manage requirements should be as frictionless as possible, so they can spend less time clicking around and more time meeting with patients.
3. Knowledge retention is vital.
Healthcare training is specific and, in many cases, can be very high stakes. At the same time, it must be engaging enough for learners to retain critical information; otherwise, the time spent on a course is irrelevant—and this is easier said than done in a digital context.
To tackle this trio of concerns, healthcare organizations need next-generation, digital LMS software to manage training in a complex environment. They must bring their training initiatives into the next era of work, one that is digital, flexible, and caters to learners’ needs. Unlike healthcare learning platforms of yesteryear that have hung around since the early 2000s and have had few updates for our modern and mobile world, the ExpertusONE LMS was designed with contemporary learners in mind—it’s interactive, autonomous, and personalized—while serving up impactful data insights.
Here’s how a digital LMS platform can help your company solve those big three training problems in healthcare:
Manage healthcare compliance with a digital LMS platform.
Compliance is top of mind for healthcare training leaders. Industry regulations, like HIPAA and 21 CFR Part 11, make compliance tracking absolutely essential. Without proper management, organizations could face fines or even the threat of closures. Complicating matters is that organizations must manage ever-changing, varied, and sometimes endless compliance requirements. Audit trails need to be readily available to show authorities proof of compliance, which is hard when compliance tracking has historically been a tedious and imperfect process—with outdated paper-based and electronic systems slowing things down.
With ExpertusONE LMS, these concerns are mitigated with features that help administrators keep within the standards for the industry, like verifying organizational progress down to individual learners, managing complex versioning, providing a secure training platform, and serving up a ready-made audit trail. Compliance management is automated so that administrators don’t have to carry the heavy burden of following up with individual team members every time their training is about to lapse—they can simply assign new versions of a course and rely on automated notifications and reminders to handle that for them.
Plus, learners can securely authenticate when logging on, and they can use e-signature verification to vouch for having taken a course. CEU points for classes or training plans also help them track their progress to earn credits and receive certificates of completion. When it comes to providing a record of compliance statuses and history, both at the organizational level and the individual level, ExpertusONE LMS enables this with a couple of tools:
- Insights can be used to understand training behaviors and outcomes for your worker population.
- Learning Record Store captures and standardizes learning data to help manage a variety of formats to provide a complete picture of an organization’s compliance.
- ONE-Profile Card enables learners and managers to easily track, manage, and reference compliance information so that they can understand individual compliance data.
Personalized learning experiences increase efficiency in healthcare training.
While healthcare organizations are already short-staffed and crunched for time, some in the industry have delayed implementing a digital-first LMS out of fear of adding complexity and reducing efficiency. But the right technology can help improve training processes, not slow them down. With ExpertusONE, healthcare organizations will see improved productivity, reduced administrative time, and streamlined workflows—because everything is in one automated place.
Learners will also save time because they’re served with courses that are more targeted to their training needs. ExpertusONE LMS uses AI and machine learning to deliver personalized learning experiences. This means that individual healthcare providers can see what they need to complete in order to acquire or maintain their compliance certifications. The AI understands the learner’s job title, role, training interests, and even the courses their peers are taking in order to provide tailored recommendations. Because this process is automated, personalized learning experiences aren’t an added administrative burden. They don’t require extra time, energy, or effort from the healthcare compliance manager.
Boost knowledge retention through the LMS platform’s interactive learning features.
Training is only as effective if knowledge is retained, especially when dealing with industry-mandated objectives. And while knowledge retention is key, it’s engagement that enables retention. Both engagement and retention can be achieved through interactive digital learning experiences using ExpertusONE.
Our LMS is purpose-built to create positive learning experiences and make training more interesting for learners, letting them engage with training in a variety of ways:
- Interaction Studio enables training managers to add interactive elements to each course, like polls, quizzes, audio recordings, and video.
- Meetings allow learners to ask questions, engage with peers, and even conduct one-on-one training sessions that can be recorded and converted into additional courses.
- Digital Content Player ensures that learners get access to all relevant training information from within a single, holistic application—so they don’t have to open any new windows, download documents, or bounce between different platforms.
See healthcare training results when you use the ExpertusONE LMS.
“When” has become “now” for healthcare leaders to embrace the future of work and implement better training solutions. With the streamlined processes, effective training, and engaging learning experiences provided by ExpertusONE, healthcare organizations will be equipped to look beyond the current worker shortages and skills gaps to grow into a more equitable and engaging future.
That’s why ExpertusONE serves the healthcare industry. Our enterprise LMS enables relevant, personalized, and cost-effective training, and ensures employees stay qualified and compliant with up-to-date healthcare standards and regulations. We want to give healthcare workers the tools to continually improve patient care, all while saving time for administrators and providers alike.
Want to learn more about how ExpertusONE LMS can help your healthcare organization’s training? Schedule a free demo today.
