Here’s What a Digital-First Experience Means for Training and Skills Management

Companies increasingly understand that digital-first is table stakes for maintaining their competitive advantage on an increasingly crowded playing field. While international consulting titans like McKinsey & Company, Accenture, and Deloitte have been beating the drum of digital transformation for over a decade, the purpose of digital transformation is to drive a digital-first experience. Digital-first experience is about much more than simply replacing legacy systems with digital platforms to digitize business as usual. Instead, true digital-first experience dramatically disrupts the status quo, empowering businesses to rewrite the rules of the game in ways that enable them to create and capitalize on new growth opportunities — both within and without their organizations. In this piece, we’ll examine how an advanced digital LMS training platform does just that.

Digital-first strategies solve modern workplace problems.

While this pandemic-driven shift has brought many benefits to workers and businesses alike (eliminating commutes, reducing overhead costs, and so forth), it has also posed complex challenges that many companies are struggling to solve. These challenges are threefold. The first relates to the loss of cultural cohesion. The second to the difficulty of delivering effective, engaging, interactive training to employees, sales teams, and partners. The third relates to skills management and the need to confirm new hires’ credentials and verify that employees’ certifications remain up to date by industry regulations and compliance statutes. Fortunately, ExpertusONE’s next-generation digital LMS software represents a single, simple solution to all three challenges.

Digital training and development encourage cultural cohesion.

For large and mid-size organizations, creating and maintaining cultural cohesion has always been a steep demand. But with the fragmentation wrought by the normalization and pervasiveness of remote and hybrid work, it’s more challenging than ever for companies to get all their people on the same page and aligned with their strategy and mission. The loss of cultural cohesion poses significant risks to employee morale and loyalty. It leaves many employees questioning where they belong in the organization, whether or not their contribution matters, and whether it makes more sense to move on to a new opportunity.

Loss of cultural coherence also seriously impacts a company’s ability to effectively mobilize its workforce toward accomplishing a strategic objective. Without cultural cohesion, organizations cannot harness the horsepower of their human capital. A powerful approach to increasing cultural cohesion lies in the collaborative learning made possible with ExpertusONE’s advanced digital LMS. Not only do its digital-first collaboration tools improve training outcomes, but they also play a central role in helping employees make meaningful connections with teammates.

For example, the ExpertusONE platform’s LMS gamification feature promotes cultural cohesion by incentivizing interaction through healthy competition. Learners are rewarded for the successful completion of training, and companies can customize badges and awards to align with cultural initiatives, corporate values, strategic objectives, and more. In short, digital collaboration is an effective strategy for breaking down silos, communicating a unifying mission, and ensuring the shared vision necessary for mobilizing an entire organization in the service of a common goal.

Extensible apps create effective, interactive, and impactful training for digital learners.

All ExpertusONE digital LMS features and functionalities are available on a dedicated mobile app with extensions for Slack, Salesforce, and Microsoft Teams. This seamless interface with the most popular training, onboarding, and synchronous communication platforms showcases the benefits of a digital-first experience. Context switching is significantly reduced, freeing learners from the constant need to toggle between different platforms. App extensions meet learners on their preferred platforms and deliver training within the natural flow of their everyday activities. This makes for a far friendlier onboarding process, enhanced learning experience, and a frictionless approach to training and upskilling that’s free of the drag that comes with needing to navigate unfamiliar platforms.

The Slack LMS app extension and its streamlined UX make it easy for new hires to start their training on the right foot, and the Salesforce LMS extension delivers training straight to salespeople’s “front door” (their home base platform). Moreover, the ExpertusONE platform features a true mobile-first design that incorporates voice integration and push notifications for a more productive learning experience and enhanced outcomes. And because the mobile also includes offline sync, actionable analytics, and illuminating dashboard views, learners have the freedom to train at any time from practically anywhere.

The ExpertusONE platform also includes Interaction Studio, a feature that lets companies quickly develop and launch training resources with xAPI-compliant microlearning. (No need to master a complex monitoring tool.) As its name suggests, Interaction Studio makes it easy to create interactive learning assets that encourage the kind of interest and engagement needed for optimal training outcomes. And when combined with ExpertusOne’s AI-led learning personalization and rich data for assessing a training strategy’s impacts, companies can be sure of getting the most bang for their training buck.

Skills management in the digital space is streamlined and cohesive.

Digital and hybrid work environments combined with the anonymity afforded by Web3 have made skills verification and skills management much more challenging, presenting complications and risks for new hires, HR departments, compliance officers, and companies at large. Companies need digital tools to confirm that prospective and current employees bring the necessary and up-to-date credentials and certifications to effectively and legally carry out their designated roles. Without these tools, companies risk hiring unqualified applicants and failing to comply with regulatory statutes, exposing themselves to many reputational risks and compliance hazards.

ExpertusONE’s ONE-Profile Card — a newly launched, remote-credentialing technology — provides a digital-first QR-code solution to these challenges and hazards. Because the ONE-Profile Card integrates with the LMS platform, this remote credentialing tool can be made available to all relevant parties. It lets prospective hires (including gig workers) and current employees instantly submit their training history, credentials, and certification from anywhere. This not only simplifies verification for all parties but also expedites the hiring process and ensures that the right applicants are placed in the right roles and set up for success from day one.

The ONE-Profile Card automates skills management by tracking nearly every aspect of credentialing, certification, and compliance while providing robust documentation via digital reports and audit trails. HR personnel, managers, or compliance officers can easily see which training specific individuals have completed, which individuals are current on their certifications, and which individuals need to prepare to update or acquire them. The system even includes options for automated notifications that remind employees of the need to renew their certifications, setting the bar for a digital-first experience.

Ready to see how ExpertusONE can drive a true digital-first experience for your business?

A digital-first experience is now table stakes for maintaining a competitive advantage on an increasingly crowded playing field. Companies that harness the power of digital experiences across culture, training strategy, and skills management stand to reap significant rewards. If you’d like to learn more about how ExpertusONE can help you drive a digital-first experience and help your company create and capitalize on new opportunities for growth, schedule your free demo of our award-winning digital learning platform.