Digital training serves desk-less workers in a rapidly changing world

The workforce has gone diskless. Employees expect hybrid and remote work options, and according to a 2022 report from Gallup, the majority of employees prefer hybrid work over remote or on-site work.

Preparing for and equipping a deskless workforce is one of the biggest challenges companies are facing at this time. Companies need digital technology that can support their teams in these flexible workplace environments. A digital LMS platform is a great resource for companies looking to serve their teams no matter which location they are working from. Digital training can serve the desk-less workforce by providing access to essential resources, transforming how they interact with team members and managers, and enabling better, more effective work.

In our rapidly changing workplace economy, it’s essential for companies to prepare their teams for the future of work and come up with flexible working options that enable employees to be successful no matter where they are located. With an understanding of modern employees’ unique training needs, companies can leverage technology to create better digital experiences.

Modern workers need flexible workplace technology.

It is not just mobile functionality that modern workers need. They need technology that can flex and flow with their changing workplace needs. Flexible technology should function on mobile and desktop devices—with experiences optimized for each device type—but it should also be flexible based on the user’s needs. A digital LMS platform is a unique training technology in that it can be adapted to each learner’s preferences and provide a personalized experience.

A personalized experience ensures that the learner is served with the courses they must take, the compliance information required to successfully complete their work and maintain certifications, and the learning experience that improves their knowledge retention. An LMS makes all of this possible. For example, the ExpertusONE LMS software provides individualized course recommendations based on each learner’s preferences, needs, job descriptions, and the courses their peers are taking. Even further, each learner is served with a customized dashboard that highlights the most pressing training issues or notifies them about potential lapses in certifications.

Flexible technology means workers are empowered and equipped to do their work no matter the circumstances they are in. This could mean accessing training courses from a variety of locations, at a wide range of times, and with an ease of use that doesn’t require any technical support (so learners aren’t hindered in their access to training).

Digital training enables workers to learn from any location.

Location-independent work is the work of the future. We will see an increase in companies that go outside of their geographical region to source talent, and any jobs that are remote-capable will be made location-independent so that companies can attract the best talent.

Training is the first step in onboarding these new location-independent employees. Companies will look to digital training resources that can reduce the gap between initial onboarding and effective work. Every team member will need to be onboarded, of course, but they will also need continued support after onboarding to ensure team alignment. This continuous training will be essential in the new era of location-independent work because it is the best (and perhaps only) way that companies will be able to encourage unity and alignment within their teams.

Training technology can be used to teach team members essential skills, but it can also be used to discuss company policies, showcase company culture, and set standards for work. Digital training technology will be the bridge between the worker’s need for a location-independent work style and the company’s need for effective, productive teams.

Companies can connect with employees through the use of digital training technology.

Employee engagement is already supported through the use of digital technology. In the modern work world, we use digital tools to connect with coworkers, dialogue with managers, track projects, interface with clients, and conduct business. We are connected via technology, and this is increasingly important to our success in the future of work. Companies can leverage digital training technology to boost connection with their remote, hybrid, and desk-less teams and simultaneously track and measure critical metrics like engagement.

A digital LMS platform can be a means of connection between employees, their coworkers, and their managers. The ExpertusONE enterprise LMS platform offers gamification as part of the learning experience, which can foster healthy competition at work. In training contexts where one-on-one learning is necessary or beneficial, our LMS platform enables live meetings that can be recorded and converted into separate training sessions. This is incredibly useful for large sales teams which may have personnel in multiple geographic locations. A single, one-on-one sales practice session could be converted into useful learning materials to share with other sales team members in similar markets.

The ExpertusONE LMS also offers detailed insights into learner behavior. Managers and company leaders can use this training data to better understand their learners’ needs and to take the pulse of employee engagement. With a dispersed workforce, regular engagement checks are essential so that leaders can identify what is working and what is not. The ExpertusONE platform makes it easy to collect data and run reports that illuminate the status of employee engagement.

Certification, compliance, and skills management are streamlined with digital training technology.

Desk-less workers will still be required to adhere to industry standards and manage certifications. A digital training platform can streamline this process and ensure that the overall organization remains compliant.

At the individual level, the LMS platform highlights which compliance certifications are nearing expiration, which certifications are out of date, and which training courses require their immediate attention. For employees of large companies (with large training libraries) this makes it easier to manage their required certifications and identify which training resources are most relevant and appropriate for their work. For training managers, these compliance training features provide visibility into an individual learner’s compliance needs and the overall organization’s compliance status. The ExpertusONE LMS platform provides both high-level and granular-level data about learning progress.

In highly specialized industries where compliance training determines whether or not a team member is able to work, proactive management is essential. Companies must ensure that their team members are certified and compliant with industry regulations so that work can continue as scheduled. Regular data reports from an LMS system make it easy to identify which learners may be struggling to keep up with compliance or which learners have let their certifications lapse.

Another important element of this compliance-tracking functionality is that the ExpertusONE LMS enables managers to communicate directly with learners. As we embrace a deskless workforce, managers must be able to quickly and effectively communicate with their teams and put plans of action in place to ensure that work is completed.

A digital LMS platform is a practical tool for companies looking to embrace the future of work by enabling a desk-less workforce. With flexible training technology that enables remote and hybrid work, companies can empower their teams with better digital experiences. This will be the deciding factor in the effectiveness of desk-less work. If companies are going to thrive in the next generation of work, they need technology to support their teams.

Interested in learning more about how ExpertusONE can support your hybrid and remote teams? Contact us today for a free demo.