Learning Industry Analyst Addresses Expertus’ Role in Advancing Management of Corporate Training Technology

Mountain View, CA – August 4, 2008 – Expertus, a global provider of services that optimize the business impact of learning, today announced that Bersin & Associates, a research and advisory firm focused on enterprise learning and talent management, recently released a six-page brief on the company. Author Josh Bersin takes an insightful and informative look at the challenges and best practices in managing technology and administration within training organizations, and discusses Expertus’ contributions, stating that the organization offers “innovative solutions that we believe are important to this market.” The report is openly available through www.expertus.com at https://www.expertus.com/BersinResearch/LearningManagementServices.pdf. For Bersin & Associates research members, it is also available by logging in at www.bersin.com.

The research brief, “Managing the Technology and Administration of Modern Training,” explores the current needs of training departments and how outsourcing providers are growing in demand. The report notes that in the past, learning management systems were used for the administration and reporting of formal training and traditional e-learning courses. Today, the technology requirements for operating a high-impact training organization are much more complex. Now, modern training organizations are grappling with new issues, such as:

• How to deal with mountains of e-learning and other forms of content;
• How to build social networks and integrate formal learning into many other corporate portals;
• How to transform existing LMSs into more flexible, user-centric systems; and
• How to build learning solutions that meet the needs of customer training, customer education and customer support.

As training organizations tackle these challenges, they are turning to solution providers such as Expertus, who as noted by Bersin, has gained experience from helping visionary companies, such as Cisco, EMC, ADP, Honeywell, Schlumberger and other organizations improve and optimize their LMS and learning technology investments.

The brief notes several innovative solutions introduced by Expertus including:

• A “learning system portal” and a series of “widgets” that enable organizations to improve the user experience without formally logging into the LMS.
• A complete training analytics system and data warehouse solution, called Total Visibility, which enables larger training organizations to see all of their training administration and evaluation data, so they can make better business decisions.
• A series of corporate training “business workflows,” called the Learning Process Encyclopedia, which models the processes that occur in modern learning organizations.

Expertus also provides outsourcing services and staff to manage administrative functions and content development.

The brief concludes: “While Expertus is not the only company that offers such services…we believe the company is unique because it takes an ‘innovative’ approach to the training market. The company has a strong software development team in India; Expertus regularly takes on the role of ‘general contractor’ for corporate training, and can apply its innovative technologies toward the big issue of training operations and efficiency.”

For more information on Expertus, log on to https://www.expertus.com or call 877-827-8160.

About Expertus
Expertus is the leading global provider of services that optimize the business impact of learning. For more than a decade, the firm’s 500+ learning management professionals have defined and implemented plans, processes and technologies that transform training organizations – creating measurable value for the world’s most successful corporations. Clients include ADP, Cisco, ConocoPhillips, EMC, Honeywell and Lockheed Martin. Every day at these and other companies, more than a million employees, customers and business partners are educated as a result of Expertus’ innovative business strategies, outsourcing services and technology-rich solutions.

Based in Silicon Valley, Expertus serves its clients from offices in the US, UK and India. For more information, visit www.expertus.com, or call toll-free 1-877-827-8160.